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Planned Outages : Network and Phone Services, Cairns and Townsville

Who is Affected: All JCU staff and students – Cairns and Townsville
Service Affected:  Network and Phone Services
When: 16th January 2017 -  10:00pm AEST
ETA: 19th January 2017 – 12:00pm (midnight) AEST

STATUS: Planned Outages

Description: Starting Monday 16th January AEST, all phones and edge switches on Cairns and Townsville Campus will have their software upgraded. Each day from the 16th to the 19th, between 10:00pm to 12:00pm (midnight) there will be 5 minute interruptions to network services and up to 20 minute interruptions to phone services, in all buildings in the following Precincts.


·         Monday 16th - 10:00pm to 12:00pm, Townsville Central / Education Precincts and Cairns A Precinct

·         Tuesday 17th - 10:00pm to 12:00pm, Townsville Medical / Vet Precincts and Cairns B Precinct

·         Wednesday 18th - 10:00pm to 12:00pm, Townsville Library Precinct and Cairns D Precinct

·         Thursday 19th - 10:00pm to 12:00pm, Townsville Estate Precinct and Cairns E Precinct

What do I need to do?  Please monitor Central Computing Bulletins for further updates or event schedule changes. ICT apologises for any inconvenience, please contact the IT Help Desk  at start of next business day, if you are still experiencing issues and require further assistance after the outage.


Ref: CHG0002796 and CHG0002795