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Resolved: SMS, Trim, FinanceOne, MediaSite & Others

Who is Affected: All JCU staff and students

Service Affected:  SMS, Trim, FinanceOne, StaffOnline, MediaSite & others

When: 5th January 2017 – 9:40am AEST

Restored: 5th January 2017 – 1:10pm AEST

STATUS: Resolved


Description: ICT has now resolved the issue with the virtual server infrastructure which rendered some services degraded or unavailable. Services were restored at approximately 1:10pm AEST on the 5th January 2017.


What do I need to do? ICT apologise for any inconvenience this issue may have caused. If you are still experiencing any issues with any ICT service, please contact the IT Help Desk for further assistance.