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Planned Outage: Blackboard Collaborate Ultra upgrade

Who is Affected: All JCU Staff and Students

Service Affected:  Learning Management

When: 28th October 2016 – 11:00pm AEST

Restored: 29th October 2016 – 5:00am AEST

STATUS: Planned Outage


Description: Please be advised that Blackboard Collaborate Ultra will be unavailable between 11:00pm on Friday the 28th October and 5:00am Saturday the 29th October 2016 to enable the vendor to implement infrastructure upgrades. This work will address quality issues to improve system performance when multiple users are participating in a Collaborate session. LearnJCU will not be affected by this upgrade and will remain available during the maintenance window.


What do I need to do? Please monitor Central Computing Bulletins for any further updates and if you are experiencing any issues with Collaborate after the maintenance period has ended then please contact the IT Help Desk for further assistance.


Ref: PRB0000529