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Short Notice Outage: LearnJCU major upgrade

Who is Affected: All JCU staff and students across all JCU campuses
Service Affected:  LearnJCU, Techsmith Relay, Flashstream, Masterfile, Blackboard Collaborate, Blackboard Mobile Applications, Blackboard Analytics
When: Tonight – 8thth July 2016 – 7:30pm AEST
ETA: Tomorrow – 9th July 2016 – 5:00pm AEST 
STATUS: Short Notice Outage

Description: Please be advised that LearnJCU and Blackboard Collaborate will be undergoing a major upgrade commencing TONIGHT. LearnJCU and associated systems will be unavailable from 7.30pm TONIGHT Friday July 8th (5.30pm Singapore) until 5pm TOMORROW Saturday July 9th (3pm Singapore) to allow for this work to be completed.

The upgrade will apply a series of important bug fixes and system updates to LearnJCU and will introduce Blackboard Collaborate Ultra – a completely re-designed version of Blackboard Collaborate offering an intuitive and clutter-free interface. You can find out more about Collaborate Ultra and try it out here.

What do I need to do? If you experience any issues with LearnJCU site access or content after 5pm (AEST) Saturday 9th July please contact the IT Help Desk for further assistance.


Ref: PRB0000484