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Planned Outage - Major ICT Maintenance Window for the 1-3rd July

Who is Affected: All JCU staff and students, All Campuses
Service Affected:  All JCU ICT Services
When: 1st July 2016 – 5:00pm to 3rd July 2016 – 11pm AEST
ETA: All services expected to be restored 3rd July 2016 – 11:00pm AEST

Description: A Major ICT Maintenance Window  will occur over the weekend from 5
:00pm 1st July 2016 AEST to 11:00pm 3rd July 2016 AEST.  Major ICT Maintenance Windows, are weekends when the entire JCU Network and all ICT services are unavailable to allow upgrades to be performed on essential services.  These weekends (2 per year) are chosen following extensive consultation with the University Community to avoid study periods one and two, as well as taking into account constraints such as:

  • Study period census dates
  • Subject result release dates
  • QTAC offer dates
  • Enrolment periods
  • Graduation ceremonies
  • Payroll runs

The overall criterion we adhere to in selecting these dates are to minimize impact on academic activities.  There is a significant amount of infrastructure work scheduled for this maintenance period. 

What do I need to do? 
For more information about Scheduled outages see the ICT Stay Informed page.  If you are experiencing disruption to any ICT service after 11:00pm AEST on Sunday the 3rd July then please contact the IT Help Desk for further assistance.



Ref: CHG0002450, CHG0002451, CHG0002452, CHG0002453, CHG0002454, CHG0002457 and CHG0002463