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Resolved: HPC Hierarchical Storage Management

Who is Affected: All JCU Researchers accessing “archived” files on HPC system
Service Affected:  HPC Hierarchical Storage Management
When: 24th May 2016 – 2:00pm AEST
ETA: 01st June 2016 – 3:00pm AEST

STATUS: Resolved

Description: The tape library providing storage for JCU research data experienced a problem that meant files could not be read from (or written to) tape.  JCU researchers trying to access ‘old’ files would not have seen any progress.  A support case was been opened with the vendor to address the issue and restore access as soon as possible.   Problems with the HPC tape library have now been resolved meaning the HPC Hierarchical Storage Management service is operational again.

What do I need to do? Please monitor Central Computing Bulletins for further updates, ICT apologises for any inconvenience this may have caused.


Ref: PRB0000468