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Planned Outage: Phone Services - Cairns Campus

Who is Affected: All JCU staff and students – Cairns Campus
Service Affected:  Phone Services
When: Tuesday 24th  May, 2016 - 6:00am – 8:00am  AEST
ETA: Friday 27th  May, 2016 - 6:00am – 8:00am  AEST
STATUS: Planned Outage

Description: Software upgrades are being carried out on the Cairns campus to the Avaya desktop phones. During these upgrades intermittent network disruptions will be experienced by devices connected to the phones (including computers) and the phones themselves, will be unusable while the upgrades are occurring. Upgrades take about 10 minutes to complete. Work will be carried out between the hours of 6am and 8am, as per the schedule below. If any unexpected results occur or if there is a change to the schedule,
another bulletin will be issued.

·         May 24th – Buildings in the A and B Precinct

·         May 25th – Buildings in the D Precinct

·         May 27th – Buildings in the E Precinct

What do I need to do?   Please monitor Central Computing Bulletins for further updates and event schedule changes. ICT apologises for any inconvenience, please contact the IT Help Desk , if you are still experiencing issues and require further assistance.


Ref: CHG0002384