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JCU Staff & Students currently experiencing problems accessing numerous commonly accessed services and applications




Who is Affected:  All JCU staff and students

Service Affected Numerous commonly used services and applications
When: Event commenced at approx. 2:30pm Thursday 21/4/16
Expected Time Services will be RestoredResolution time frames cannot yet be defined. An update on the situation will be sent out at 6:30pm

STATUS: Unplanned Planned Services Disruption in process

DescriptionJCU is experiencing a security related issue which is denying service to numerous commonly used services and applications.  ICT is working to identify and resolve the issue. ICT staff thank you for your patience during this interruption to IT services.

What do I need to do?  Please monitor Central Computing Bulletins for further updates. Once the service is restored then Please contact the IT Help Desk if you are still experiencing issues and require further assistance.



Ms Julie Land
Head IT Services & Support
Information & Communications Technology
Division of Services & Resources
James Cook University

email: Julie.Land@jcu.edu.au
Phone: 61 7 47814945
Mobile: 61 417 627 534