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Planned Outage: Techsmith Relay upgrade

Who is Affected: JCU Staff
Service Affected:  Techsmith Relay (formerly Camtasia Relay)
When: TONIGHT – Wednesday 16th March 2016 – 8:00pm AEST
ETA: Thursday 17th March 2016 – 2:00am AEST

Status: Planned Outage

Description: : Please be advised that the Techsmith Relay service will be upgraded to the latest version during the ICT minor maintenance window TONIGHT (Wednesday March 16, 2016). The system will be unavailable for about 30 minutes during the 8pm-2am maintenance window. The upgrade is required to implement critical bug fixes including compatibility for Mac OS X 10.11 users as well as the implementation of new drag and drop functionality.

What do I need to do? An updated version of the Techsmith Relay recorder application will be automatically pushed to all JCU managed desktop and laptop machines. However, if you have Techsmith Relay installed on a personal computer you will need to download and install the updated recorder application from your Techsmith Relay dashboard using your JCU username and password. Instructions for downloading and installing the recorder are available on this page in the Getting Started section. Please contact IT Help Desk if you need assistance installing this application.



Ref: CHG0002290