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Update Short Notice Outage: Network Access Townsville Extended Window

Who is Affected: JCU staff, students and public services – Townsville Campus
Service Affected:  Network Access
When: 15th January 2016 – 9:00pm AEST until 15th January 2016 – 12:00pm AEST
ETA: 16th January 2016 – 9:00pm AEST until 16th January 2016 – 12:00pm AEST

Description: Short Notice access to the JCU Townsville campus network is required, to perform diagnosis and remediation works.  The vendor will have a representative onsite working with both the international JTAC and ICT Staff to address the issues being experienced in Townsville.  During these times (Friday 15th January 9-12 pm and Saturday 16th January 9-12 pm AEST) network access will be unavailable, this includes:

·         On campus access into Townsville

·         Off campus access from Townsville

·         Possible outages to Public services (eStudent / getstarted)

What do I need to do?  ICT apologises for any inconvenience.  Please contact the IT Help Desk if you are still experiencing issues outside these times and require further assistance.


Ref: PRB0000360