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Resolved: Incoming calls to JCU Cairns Campus phone numbers



Who is Affected: All JCU staff, students, anyone trying to contact Cairns campus via phone
Service Affected:  Incoming calls to JCU Cairns Campus phone numbers
When: 7th January 2016 – 8:15am AEST
ETA: 8th January 2016 – 8:05am AEST

Description: The fibre optic connection delivering phone services to the Cairns Campus is currently down, this is stopping any incoming calls from outside users getting through to JCU Cairns campus phones.  A work around has been put in place to allow outgoing calls to be re-routed via Townsville switch.
UPDATE 8th January 2016 - 8:05am AEST
Repairs to a damaged Fibre Optic cable were completed last night and connections to the phone system where restored this morning, phone calls into & out of Cairns Campus are back to normal.


What do I need to do? Please Use phones as normal, report any problems to
the IT Help Desk .

 

 

Ref: INC0034990