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Update: Computer Network and Telephony Services

Who is Affected: All JCU staff and students – Townsville Campus
Service Affected:  Computer Network and Telephony Services
When: 3rd January 2016 – 10:00am AEST

Description: At 10am Sunday 3rd January, JCU experienced an ICT equipment failure, resulting in the Townsville campus network and telephony services working intermittently or not at all.  The issue has now been rectified and ICT are working with the vendor to find the cause. 
UPDATE: A number of issues have been rectified as of 10:00am 5th December 2016 (AEST).
Some residual issues are still being investigated relating to buildings:

·         15, 17, 18, 19, 20, 23, 28, 29, 30, 31, 32, 34, 145, 148 and 900 in the Library  Precinct. 

·         85, 89, 94,97, 102 and 104 in the Veterinary Precinct. 

At present these buildings have been left isolated to alleviated impact on the working services through today.  Further work will begin from 5:00pm today.


What do I need to do?  ICT apologises for any inconvenience and if you are still experiencing any problems other than the buildings listed above, please contact the IT Help Desk .


Ref: PRB00000360