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Update: Corporate ICT Services

Who is Affected: All JCU staff and students
Service Affected:  Corporate ICT Services including: Student Management Systems, Research Information Management Systems, Staffonline, and some fileshares
When: 21st December 2015 – 4:00pm AEST

Description: A problem with the JCU Storage Area Network (SAN) infrastructure has resulted in a number of corporate ICT Services (Student Management Systems, Staffonline, some fileshares etc.) experiencing issues since 4pm 21st Dec 2015. 
The root cause has not been fully identified, further work has been postponed to allow critical HR and Finance processing to be completed.  Once completed, ICT staff with the assistance of vendors, will continue to work to resolve the issue.  If necessary, ICT staff will be working through the Christmas to New-Year break, resolution of the issue may require a full corporate ICT services outage.

What do I need to do? Please monitor 
Central Computing Bulletins for further updates and contact the IT Help Desk if you are experiencing issues and require assistance.


Ref: PRB0000354