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Update: Corporate ICT Services

Who is Affected: All JCU staff and students
Service Affected:  Corporate ICT Services including: Student Management Systems, Research Information Management Systems, Staffonline, and some fileshares
When: 21st December 2015 – 4:00pm AEST

Description: As a result of hardware failure, a number of corporate ICT Services, have been unavailable since 4pm 21st Dec 2015.  At this stage the root cause (core ICT service problem) has not been identified and ICT staff have been working through the night to try to identify/fix the issues.

ICT Services include but are not limited to:

•           Student Management Systems,

•           Research Information Management Systems,

•           StaffOnline,

•           StudentsOnline,

•           FinanceOne,

•           eStudent,

•           GetStarted and

•           some fileshares
UPDATE: ICT staff are working with vendors to resolve the underlying issue. Some systems are now working, but the issue is yet to be resolved.

What do I need to do? Please monitor 
Central Computing Bulletins for further updates and contact the IT Help Desk if you are experiencing issues and require assistance.


Ref: PRB0000354