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Unplanned Outage - Phone system Call Centre application - Townsville and Cairns

Who is Affected: All JCU staff and students using Call Centre – Townsville and Cairns
Service Affected:
Phone system Call Centre application unavailable
When: 3rd December 2015 – 8:00am AEST

Description: An issue with the Call Centre phone application has occurred which prevents users logging in and receiving calls, this is affecting JCU Health, Student Enquiries and Helpdesk services.  The issue was identified this morning and ITR staff are working with vendors to find a resolution.

What do I need to do? 
Please monitor Central Computing Bulletins for further updates.



Ref: PRB0000350