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Unplanned Outage - HPC Hierarchical Storage Management

Who is Affected:  JCU research staff recalling old files from HPC storage
Service Affected:  HPC - Hierarchical Storage Management
When: 18th November 2015 – 7:30am AEST

Description: On vendors advice at 7:40am AEST 18th November 2015, work was performed to identify a problem on the HPC tape library, caused by UPS remediation works in an ICT data-centre. The reset performed this morning, resulted in a tape library that is non-operational.  This outage should not have a widespread impact as most HPC files reside on disk as well as tapes.  Depending on replacement part availability, the service may be unavailable for a few days.

What do I need to do? Be aware that HPC storage (/home) can be fully consumed causing additional problems. 
Please contact the IT Help Desk if you are experiencing issues with HPC filesystems that could be related to this.



Ref: PRB0000343