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Planned Upgrade - JCU Firewall

Who is Affected: Townsville and Cairns Campuses
Service Affected:  Network Firewall
Start: 5th November 2015 - 8:00pm AEST
End: 5th November 2015 - 10:00pm AEST

Description: Emergency maintenance will be undertaken tonight between 8pm AEST and 10pm AEST on the JCU Firewall to repair the fault that had caused campus wide connectivity issues this morning. Server redundancy is in place and no disruption to service should occur during this maintenance work. Any questions in regards to this planned upgrade should be directed to the IT Help Desk.

What do I need to do? Please contact the IT Help Desk if you are still experiencing issues after 10pm AEST as a result of this upgrade and require further assistance.

Ref: CHG0002085