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Restored - HR Database unavailable



Who is Affected: All JCU Staff
Service Affected:  Alesco, My HR Online, Finance, CSDB, Shares and Account Provisioning.
Start: 3rd November 2015 - 11:25am AEST
End: 3rd November 2015 - 1:22pm AEST

Description: The issues affecting the HR Database have now been resolved. Alesco, My HR Online and all dependant systems have now had service restored. ICT apologises for any inconvenience that may have been caused by this Outage.

What do I need to do? Please contact the IT Help Desk if you are still experiencing issues as a result of this outage and require further assistance.


Ref: PRB0000336