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Unplanned Outage - Blackboard Collaborate



Who is Affected: All JCU staff and students using Windows (PC’s)
Service Affected:  LearnJCU - Blackboard Collaborate
When: 21st  October 2015 – 1:00pm AEST
ETA: TBA

Description: Blackboard Collaborate users on Windows computers began noticing technical issues 21st October after 1:00pm, these issues are ongoing.  When attempting to open a session, users are presented with multiple Java errors - navigating through these dialogues will eventually allow the user to join the session.  Learning and Teaching Systems staff are working with the vendor to reach a resolution as soon as possible.

What do I need to do? Please monitor Central Computing Bulletins for further updates when available.  ICT and Learning and Teaching Systems apologise for any inconvenience this outage has caused.


Ref: PRB0000322