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Resolved - Incoming calls from some Telstra mobile phones have no sound



Who is Affected: Any JCU Avaya Phone User
Service Affected:  Incoming Calls from some Telstra Mobile phones
When: 15th Sept 2015 – 10:00am AEST
ETA: Issue resolved 16th Sept 2015 - 3:30pm AEST

Description: Problems have been reported with some incoming calls from Telstra mobiles phones, to Avaya phone users within JCU.  The problem presents itself as a call that has no speech or a call that sounds like it has cut off. The mobile phone making the call also experiences the call to be answered but no speech and thinks the call has been cut off.  As of 3:30pm Wednesday 16th Sept, 2015 (AEST) JCU has been advised that this issue has been resolved, and services restored to normal.

What do I need to do?  Please contact the IT Help Desk if you are still experiencing issues after 3:30pm Wednesday 16th Sept and require further assistance. 


Ref: INC0031666