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Planned Outage - Techsmith Relay & Flash Stream Media Server



Who is Affected: All JCU staff and students
Service Affected:  Techsmith Relay and Flash Stream Media Server
When: 4th July 2015 – 5:00pm AEST
ETA: 5th July 2015 – 5:00pm AEST

Description: Due to scheduled maintenance performed during the ICT Maintenance Window this weekend, the Techsmith Relay media upload service will be unavailable from 5pm Saturday 4th July, to 5pm Sunday 5th July (3pm Saturday to 3pm Sunday Singapore). Media content delivered by the Flash Stream server (ie. eLectures and Techsmith screencasts) will experience a short disruption of service on Sunday 5th of July, but this is expected to be no more than a few minutes.

What do I need to do? Please avoid uploading media to the Techsmith Relay service during this window as that functionality will be disabled. If issues with loading media from the Flash Stream service are experienced, wait 10 minutes and try again.  Please contact the IT Help Desk if you are still experiencing issues after 5pm Sunday 5th July and require further assistance.


Ref: PRB0000277