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Short Notice - Maintenance outage to LearnJCU video uploading and publishing



Who is Affected: All Staff attempting to upload or publish video content to LearnJCU
Service Affected:  Camtasia Relay Video
When: 14th November 2014 – 6:00am AEST
ETA: 14th November 2014 – 8:00am AEST

Description: In an attempt to overcome the recurring issue of “Action Required: Account info missing or incorrect” error messages and resulting publishing delays, the Camtasia Relay server will be upgraded to the latest available version tomorrow morning.

What do I need to do? There are no workarounds available during this maintenance window. If you are experiencing any issues with uploading or publishing videos to Camtasia Relay after 8am AEST tomorrow then please contact the IT Help Desk for further assistance.


Ref: CHG0001518