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Unplanned Outage - Student Management System (SMS) and FinanceOne



Who is Affected: All JCU Student Management System (SMS) and FinanceOne users
Service Affected:  Student Management System and FinanceOne
When: 13th October 2014 – 8:00pm AEST
ETA: 13th October 2014 – 8:15pm AEST

Description: Changes were made to Windows Group Policy last night, which caused a disruption to several applications including the Student Management System (SMS) and FinanceOne.  The problems have now been corrected and services restored.

What do I need to do? All staff using these applications will need to log out and log back in to their computers to restore normal functions.   Please contact the IT Help Desk if you are continuing to experience issues relating to this outage.


Ref: Unavailable