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Short Notice: Phone service interruptions Sunday 20th July 2014



Who is Affected:  All Cairns & Townsville on campus staff & students
Service Affected:  All phone services across the Townsville and Cairns Campuses of JCU
When: Sunday 20th July from 10am to 5pm AEST
ETA: Service expected to be restored by 5pm Sunday 20th July 2014

Description: On Sunday the 20th of July 2014 JCU in partnership with the vendor is undertaking an upgrade of the Avaya Phone system across the Cairns and Townsville Campuses.   This will interrupt all phone services over a 7 hour period.  Intermittently during this time phones will not be able to make or receive calls.  The current plan is to commence work at 10am on Sunday and complete the upgrades by 5pm.  IT&R staff have been liaising with the vendor to minimise interruptions, but are unable to identify exactly when services will be unavailable .

What do I need to do? For important or urgent phone calls (In the case of an Emergency) please use a mobile phone to make calls during this period.


Ref: CHG0001278