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Restored - Internet Outage for Cairns and Mackay Campus Locations



Who is Affected: All JCU staff and students on Cairns and Mackay Campus Locations
Service Affected:  Internet and partial disruption to phone services
When: Today, 1st July 2014
ETA: Resolved by 11am AEST

Description: Internet connection issues on the Cairns and Mackay campus locations, caused by a power failure at the substation have been resolved.  The power substation had a failure at 8:40am today, but remained functional running off a UPS for 30 minutes. After that, the power was unable to be restored until 10:40am. During the outage, Cairns and Mackay, along with Mackay Mater and Mackay Griffin street were offline.

What do I need to do? IT&R apologise for any inconvenience this outage may have caused and if you are on the Cairns or Mackay Campus and continue to experience issues then please contact the IT Help Desk for further assistance.


Ref: PRB0000149