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[Bulletin 2014042485General] Update - RESOLVED: Server Failure affecting Finance One, CSDB and File shares



[Summary]:
 Who is affected:  All users of Finance One, CSDB, Student One, NAS Fileshares
Service affected:  Cowley File Server
When:	Today 28/04/2014
ETA if available: Resolved

[Description]:
 The Cowley storage unit which houses JCU NAS 1, JCU NAS 2, fileshares and the Oracle archive backups froze this morning, and as a result Finance One
was unavailable for 20 minutes and the CSDB and associated systems were unavailable for a period of 4 hours.  The system has been restored and all
services are now operating as expected. IT&R apologise for any inconvenience this outage may have caused and if you continue to experience issues
then please contact the IT Helpdesk for further assistance.

[Date]:
 28/04/2014 

[Time]:
Identified 9:00 am resolved 1:20 pm 

[Duration]:
 4 hours 

--
SUPPORT: A System Status Message is available by calling +61 7 4781 6555.
For further assistance, please contact ITHelpdesk (ithelpdesk@jcu.edu.au) who 
provide Primary IT Support.  Secondary Support is provided to staff and 
postgraduates by IT Support Officers.  Tertiary Support for all clients is
provided by Information Systems, Communications Infrastructure and 
Computing Systems staff and Information Technology & Resources third-party 
service providers and suppliers.

DISCLAIMER: This Bulletin is provided as a service to the JCU community.
All care has been taken to ensure that the information published
is correct. However, the information provided may be affected by
third party providers or suppliers of computing and communications
information, software, systems and services. While every effort is
made to ensure the information is correct, the decision to use any or
all of the information is your responsibility and James Cook University
disclaims all responsibility and accepts no liability (including without
limitation, liability in negligence) for all or any expenses, losses,
damages and costs that may be incurred as a result of information being
incorrect or incomplete in any way for any reason.