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[Bulletin 2014042482General] ScheduledOutage - JCU website down for server patching

Who is affected: Anyone trying to use the JCU Website (public pages and staff intranet)
Service affected: JCU Website
When: Tomorrow, Thursday 24th April 2014
ETA if available: Full Service will be restored by 8am - Thursday, 24th April 2014

The current CMS application servers (www-internal and www-public) require patching to install the latest SiteStudio updates from Oracle. The www-internal and www-public servers will be unavailable between 6am and 8am tomorrow morning - Thursday, 24th April 2014.

Affected Services:

* Main JCU home page (www.jcu.edu.au) will not be updated during the outage.
* All secured websites residing on www-internal.jcu.edu.au will be unavailable (Major secured websites affected: HR, CMS Training, ICT Project, and all faculties and schools intranet websites.)
* All public websites residing on www-public.jcu.edu.au will be unavailable (Major websites affected: Courses and Degrees, Course and Subject Handbook 2009-2013, Library and Computing Services, JCU, News and Media websites will be unavailable.)

Note: The main JCU Website (www.jcu.edu.au) will not be affected by this outage.

Thurs 24/04/2014


2 Hours 

SUPPORT: A System Status Message is available by calling +61 7 4781 6555.
For further assistance, please contact ITHelpdesk (ithelpdesk@jcu.edu.au) who 
provide Primary IT Support.  Secondary Support is provided to staff and 
postgraduates by IT Support Officers.  Tertiary Support for all clients is
provided by Information Systems, Communications Infrastructure and 
Computing Systems staff and Information Technology & Resources third-party 
service providers and suppliers.

DISCLAIMER: This Bulletin is provided as a service to the JCU community.
All care has been taken to ensure that the information published
is correct. However, the information provided may be affected by
third party providers or suppliers of computing and communications
information, software, systems and services. While every effort is
made to ensure the information is correct, the decision to use any or
all of the information is your responsibility and James Cook University
disclaims all responsibility and accepts no liability (including without
limitation, liability in negligence) for all or any expenses, losses,
damages and costs that may be incurred as a result of information being
incorrect or incomplete in any way for any reason.