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[Bulletin 2014042477Network] UnScheduledOutage - Restored: Network and Power Outages, Cairns Campus



[Summary]:
 Who is affected: Cairns Campus
Service Affected: Network and Power outages
ETA if available: Resolved

[Description]:
 From 2:10pm on Saturday 12th April through to 8am Monday 14th April, the Cairns Campus experienced several network and power outages as a result of
Tropical Cyclone Ita.
As of 8am Monday 14th April 2014, all Cairns Network and Data Centre Services are running as per normal.

Following is a timeline of events:

Campus Wide Power Outage ? Sat 12th Apr 2014 2:10pm.
Core Network and Data Centre Services still available.

Library Data Centre (B1) Generator Failure ? Sat 12th Apr 2014 2:40pm.
All Data Centre Services unavailable. 
Core Network Services still running although only from building E1.

Library Data Centre (B1) Generator Restored ? Sat 12th Apr 2014 3:31pm.
Core Network Services for B1 restored with the Generator.
Core Data Centre Services restored at 3:36pm.

Library Data Centre (B1) Generator Failure ? Sat 12th Apr 2014 3:42pm.
All Data Centre Services unavailable.
Core Network Services still running although only from building E1.

Library Data Centre (B1) Generator Restored ? Sat 12th Apr 2014 4:46pm.
Core Network Services for B1 restored with the Generator.
Corporate Systems Team decided to leave the Data Centre Services offline due to the unreliable power service from the Library Generator.

Power Restored to the campus ? Sun 13th Apr 2014 2:53pm.

Most network services restored with the return of power except for as follows;
Building A11 (restored Mon 14th Apr 2014 8:00am)
Building B1 Ground Level Western Wing (restored Mon 14th Apr 2014 6:30am)
Building C1 (restored Mon 14th Apr 2014 7:15am)
Partial network failures in Building A2 (restored Mon 14th Apr 2014 7:45am)
Partial network failures in Building A4 (restored Mon 14th Apr 2014 7:00am)


Corporate Data Centre Services restored ? Sun 13th Apr 2014 5:33pm.

DHCP services failed ? Mon 14th Apr 2014 7:27am.
DHCP services restored ? Mon 14th Apr 2014 8:00am.

IT&R apologise for any inconvenience this outage may have caused and if you are on the Cairns Campus and continue to experience network issues then
please contact the IT Helpdesk for further assistance.

[Date]:
 Saturday 12/04/2014 

[Time]:
 - 

[Duration]:
 42 hours 

--
SUPPORT: A System Status Message is available by calling +61 7 4781 6555.
For further assistance, please contact ITHelpdesk (ithelpdesk@jcu.edu.au) who 
provide Primary IT Support.  Secondary Support is provided to staff and 
postgraduates by IT Support Officers.  Tertiary Support for all clients is
provided by Information Systems, Communications Infrastructure and 
Computing Systems staff and Information Technology & Resources third-party 
service providers and suppliers.

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is correct. However, the information provided may be affected by
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