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[Bulletin 2014042476General] ScheduledOutage - Camtasia Relay outage

 Who is affected: All users of Camtasia Relay.
Service affected: Uploading of recordings to the Camtasia Relay server.
When: Monday 14 April 2014.
ETA if available: 9am - 11am.

 The Camtasia Relay server is being upgraded to provide compatibility with Mac OS 10.9.
Recording capability will not be available.
Playback of existing recordings will be unaffected.

After the upgrade, staff are advised to update their Camtasia Relay recorder software by downloading the new version from their Camtasia relay
dashboard. Further information is available here: http://www-public.jcu.edu.au/lt/recordings/screencast/JCUPRD1_072024 .

Please contact ithelpdesk
jcu.edu.au if you experience any difficulties installing the new version.

 Monday 14 April 2014 

 9am - 11am 

 2 Hours 

SUPPORT: A System Status Message is available by calling +61 7 4781 6555.
For further assistance, please contact ITHelpdesk (ithelpdesk@jcu.edu.au) who 
provide Primary IT Support.  Secondary Support is provided to staff and 
postgraduates by IT Support Officers.  Tertiary Support for all clients is
provided by Information Systems, Communications Infrastructure and 
Computing Systems staff and Information Technology & Resources third-party 
service providers and suppliers.

DISCLAIMER: This Bulletin is provided as a service to the JCU community.
All care has been taken to ensure that the information published
is correct. However, the information provided may be affected by
third party providers or suppliers of computing and communications
information, software, systems and services. While every effort is
made to ensure the information is correct, the decision to use any or
all of the information is your responsibility and James Cook University
disclaims all responsibility and accepts no liability (including without
limitation, liability in negligence) for all or any expenses, losses,
damages and costs that may be incurred as a result of information being
incorrect or incomplete in any way for any reason.