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[Bulletin 2014042475General] ScheduledOutage - Thursday 17th April 6am to 7am - File Shares hosted on shares.ad.jcu.edu.au



[Summary]:
Who is affected: All Staff connected to a File Share on shares.ad.jcu.edu.au

Service affected: File Shares hosted on shares.ad.jcu.edu.au
When: Thursday 17th April 2014
ETA if available: 7am Thurs 17th April

[Description]:
The cluster software that runs the shares.ad.jcu.edu.au file shares requires updating to fix several issues. The update process will cause an outage to the file share service. ITR expects the file share service to be available again by 7am on Thursday the 17th of April.

[Date]:
Thurs 17/04/2014 

[Time]:
6am 

[Duration]:
1 hour 

--
SUPPORT: A System Status Message is available by calling +61 7 4781 6555.
For further assistance, please contact ITHelpdesk (ithelpdesk@jcu.edu.au) who 
provide Primary IT Support.  Secondary Support is provided to staff and 
postgraduates by IT Support Officers.  Tertiary Support for all clients is
provided by Information Systems, Communications Infrastructure and 
Computing Systems staff and Information Technology & Resources third-party 
service providers and suppliers.

DISCLAIMER: This Bulletin is provided as a service to the JCU community.
All care has been taken to ensure that the information published
is correct. However, the information provided may be affected by
third party providers or suppliers of computing and communications
information, software, systems and services. While every effort is
made to ensure the information is correct, the decision to use any or
all of the information is your responsibility and James Cook University
disclaims all responsibility and accepts no liability (including without
limitation, liability in negligence) for all or any expenses, losses,
damages and costs that may be incurred as a result of information being
incorrect or incomplete in any way for any reason.