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[Bulletin 2014032447General] UnScheduledOutage - JabberVideo Telepresence Service Unavailbale



[Summary]:
 Due to authentication failure JabberVideo (Movi) desktop telepresence service is currently unavailable.

[Description]:
 Due to authentication failure JabberVideo (Movi) desktop telepresence service is currently unavailable.

Users attempting to log in with JabberVideo will receive the following error message:
?Wrong username, domain, and/or password. Check spelling and Caps lock.?

This is caused by NTLM authentication failing and there is nothing individual users can do to rectify this.

The ?free? version of JabberVideo, with address ending in jabber.com, is not affected by the above.

IT&R are working to have this service restored as soon as possible.

[Date]:
 7 March 2014 

[Time]:
 0725 

[Duration]:
 Unknown 

--
SUPPORT: A System Status Message is available by calling +61 7 4781 6555.
For further assistance, please contact ITHelpdesk (ithelpdesk@jcu.edu.au) who 
provide Primary IT Support.  Secondary Support is provided to staff and 
postgraduates by IT Support Officers.  Tertiary Support for all clients is
provided by Information Systems, Communications Infrastructure and 
Computing Systems staff and Information Technology & Resources third-party 
service providers and suppliers.

DISCLAIMER: This Bulletin is provided as a service to the JCU community.
All care has been taken to ensure that the information published
is correct. However, the information provided may be affected by
third party providers or suppliers of computing and communications
information, software, systems and services. While every effort is
made to ensure the information is correct, the decision to use any or
all of the information is your responsibility and James Cook University
disclaims all responsibility and accepts no liability (including without
limitation, liability in negligence) for all or any expenses, losses,
damages and costs that may be incurred as a result of information being
incorrect or incomplete in any way for any reason.