[Date Prev][Date Next][Date Index]

[Bulletin 2014032442General] Update - File share outage - resolved

 The file share outage is now resolved for all share access

 All file shares are restored after an outage caused by a storage system configuration.

The configuration definition change was unknowingly intruduced during the last upgrade in November 2013 and had no immediate or noticable impact of the fundamental functionality of the storage array.

The Storage System Manager software introduced a change in storage allocation calculation that is marginally different from the previous version.
During the night of March 2nd, 2014 two of the volumes overran the allocated storage unit and in due cause hung the Windows Storage server presenting
a vast number of file shares.

The parameters on the Storage Array have now been altered to reflect the requirements of the updated Storage Array Manager software.



 3 1/2 Hrs - SOMD/SOPHTMRS - 10Hrs 

SUPPORT: A System Status Message is available by calling +61 7 4781 6555.
For further assistance, please contact ITHelpdesk (ithelpdesk@jcu.edu.au) who 
provide Primary IT Support.  Secondary Support is provided to staff and 
postgraduates by IT Support Officers.  Tertiary Support for all clients is
provided by Information Systems, Communications Infrastructure and 
Computing Systems staff and Information Technology & Resources third-party 
service providers and suppliers.

DISCLAIMER: This Bulletin is provided as a service to the JCU community.
All care has been taken to ensure that the information published
is correct. However, the information provided may be affected by
third party providers or suppliers of computing and communications
information, software, systems and services. While every effort is
made to ensure the information is correct, the decision to use any or
all of the information is your responsibility and James Cook University
disclaims all responsibility and accepts no liability (including without
limitation, liability in negligence) for all or any expenses, losses,
damages and costs that may be incurred as a result of information being
incorrect or incomplete in any way for any reason.