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[Bulletin 2014022431Network] UnScheduledOutage - Soft Phones and Avaya OneX clients are unavailable
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- Subject: [Bulletin 2014022431Network] UnScheduledOutage - Soft Phones and Avaya OneX clients are unavailable
- From: firstname.lastname@example.org
- Date: Wed, 5 Feb 2014 15:16:02 +1000
[Summary]: With the decommissioning of tvl-ad-dc2.ad.jcu.edu.au, the Server that provides Softphone and Avaya 1X services is unavailable. This does not impact operation of the PABX or other phone services. [Description]: OneX mobile and OneX PC Softphones Phones are unable to authenticate and will not connect. We are working with the Vendor to resolve this issue. [Date]: 5/2/2014 [Time]: 12:00 [Duration]: Unknown -- SUPPORT: A System Status Message is available by calling +61 7 4781 6555. For further assistance, please contact ITHelpdesk (email@example.com) who provide Primary IT Support. Secondary Support is provided to staff and postgraduates by IT Support Officers. Tertiary Support for all clients is provided by Information Systems, Communications Infrastructure and Computing Systems staff and Information Technology & Resources third-party service providers and suppliers. DISCLAIMER: This Bulletin is provided as a service to the JCU community. All care has been taken to ensure that the information published is correct. However, the information provided may be affected by third party providers or suppliers of computing and communications information, software, systems and services. While every effort is made to ensure the information is correct, the decision to use any or all of the information is your responsibility and James Cook University disclaims all responsibility and accepts no liability (including without limitation, liability in negligence) for all or any expenses, losses, damages and costs that may be incurred as a result of information being incorrect or incomplete in any way for any reason.
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