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LB5515 - Workplace Conflict Management

Credit points: 3
Year: 2015
Student Contribution Band: Band 3
Administered by: College of Business, Law & Governance

In both the private and public sectors conflict is an intrinsic part of organisational life. Unmanaged, or poorly managed, conflict leads to high financial and transactional costs. Managed well, conflict is the catalyst for creating value. At a broad level, this subject examines the development of systems and structures to facilitate conflict resolution and co-operative decision-making in organisations. It reviews national and local employment laws, HR and Industrial Relations issues for managers and executives, and practical tools and techniques for issue identification and workplace conflict management. At an applied level, the subject also deals with challenging contemporary workplace issues, like workplace bullying and harassment, performance management and social media at the workplace.

Learning Outcomes

  • evaluate complex conflict and related theories and standards for professional practice in CMR;
  • critically analyse complex conflicts and conflict management systems;
  • provide specialised advice to assist individuals, groups and organisations to constructively manage conflict;
  • independently and critically reflect on and assess their own capabilities and performance, and make use of feedback as appropriate, to support personal and professional development;
  • exercise independent ethical judgment and initiative in conflict management and resolution practice and research.
Assumed
Knowledge:
LB5500 or LB5525 or LB5501

Availabilities

Townsville, Limited, Study Period 1
Census Date 26-Mar-2015
Face to face teaching 10-Apr-2015 to 12-Apr-2015
Coordinator: Mrs Judith Rafferty
Workload expectations:
  • 21 hours workshops/Seminars - One three-day workshop: 10 - 12 April 2015.
  • 110 hours - Online and self-study activities.
Assessment: initial learning brief (10%); presentation (30%); case study (50%); final learning brief (10%).
Special Assessment Requirements: One three-day workshop: 10-12 April 2015. Compulsory pre-reading required prior to attending workshop. This subject is taught primarily online through LearnJCU and students need to participate online throughout the whole study period. In limited mode there is also a compulsory face-to-face workshop for skills activities. Students must engage in online learning from the first week of the study period and throughout the entire study period.

External, Study Period 1
Census Date 26-Mar-2015
Coordinator: Mrs Judith Rafferty
Workload expectations:
  • 21 hours workshops/Seminars - One three-day workshop (Optional): 10 - 12 April 2015. Pre-reading required prior to attending workshop.
  • 130 hours - Online and self-study activities.
Method of Delivery: WWW - LearnJCU
Assessment: initial learning brief (10%); presentation (30%); case study (50%); final learning brief (10%).
Special Assessment Requirements: This subject is taught online through LearnJCU and students need to participate online throughout the whole study period. There is also an optional face-to-face workshop for skills activities. Students must engage in online learning from the first week of the study period and throughout the entire study period.

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.