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NS5340 - Conflict and Dispute Resolution in Healthcare

Credit points: 03
Year: 2019
Student Contribution Band: Band 1
Administered by: College of Healthcare Sciences

This subject prepares the student to take effective action when confronting the challenges involved in leading in a healthcare environment characterised by increasing change and complexity. Critical to effective leadership is the ability to manage conflict in all its forms. The subject examines contemporary theories of conflict and examines dispute resolution strategies that can be used in healthcare organisations.

Learning Outcomes

  • Describe the range of analytical models relevant to conflict and its resolution;
  • Identify potential sources of and contributors to conflict in healthcare contexts;
  • Effectively respond to issues of conflict in the workplace.
Inadmissible
Subject
Combinations:
NS5790

Availabilities

External, Study Period 84
Census Date 18-Jul-2019
Lecturers: Dr Narelle Biedermann, Dr Tracey Ahern, Dr Susan Edwards.
Contact hours:
  • 60 hours - Accelerated program, 10 hours/week for 6 weeks
    Method of Delivery: Online - JCU
    Assessment: analysis (20%); problem task part a (40%); problem task part b (40%).

    Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.