LB5530 - Conflict Resolution Processes

This subject focuses on the different processes that are available for resolving conflict including negotiation, mediation, conciliation, arbitration, facilitation, conferencing, conflict coaching, family dispute resolution and collaborative law. It is an introductory subject to a range of conflict resolution processes. Students will consider the differences between the various processes and develop the capacity to evaluate which process is most suitable for a particular conflict situation.

Learning Outcomes

• critically analyse a range of complex conflicts and conflict management systems;
• provide general advice to assist individuals, groups and organisations to constructively manage conflict;
• effectively communicate with people in conflict (such as personal, group, organisational or cross-cultural conflict);
• autonomously reflect on and assess their own capabilities and performance and make use of feedback as appropriate, to support personal and professional development.

Subject Assessment

• initial learning brief (10%)
• online quiz and short answers (30%)
• case study and advice (50%)
• final learning brief (10%).

Special Assessment Requirements

3 day workshop: 14-16 Aug 2020 (attendance is compulsory). Compulsory pre-reading required prior to attending workshop. This subject is taught primarily online through LearnJCU and students need to participate online throughout the whole study period. Students must engage in online learning from the first week of the study period and throughout the entire study period.

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.