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NS5340 - Conflict and Dispute Resolution in Healthcare

Credit points: 3
Year: 2023
Student Contribution Band: Band 1
Administered by: College of Healthcare Sciences

This subject prepares students with the knowledge and skills necessary to manage conflict in a healthcare environment. Students will examine the key theories, styles, strategies and tactics of negotiation, mediation and coaching, as well as theoretical approaches to conflict analysis and apply these skills to develop an intervention plan to resolve conflict in the workplace.

Learning Outcomes

  • Interpret and apply theoretical frameworks relevant to negotiation and conflict resolution in the healthcare context;
  • Critically reflect on one's own response to conflict and the use of personal negotiation styles in the workplace;
  • Investigate factors that affect conflict and analyse their influence on managing conflict in the healthcare context;
  • Appraise a conflict situation and develop an intervention plan to resolve conflict in the workplace.

Subject Assessment

  • Written > Test/Quiz 1 - (%) - Individual
  • Oral > Presentation 1 - (40%) - Individual
  • Written > Proposal - (40%) - Individual
  • Written > Self-reflection task - (20%) - Individual.

Special Assessment Requirements

Passing requirements: complete and submit all assessment items; achieve a cumulative score of at least 50% after the application of any penalties such as late penalties.



JCU Online, Study Period 84, External
Census Date 20-Jul-2023
Lecturers: Dr Tracey Ahern, Mrs Amanda Monzeglio, Ms Jessica Best, Dr Clare Fenwick, Ms Tracey Gooding, Ms Kate Hurley, Ms Pieta Shakes.
Workload expectations:

The student workload for this 3 credit point subject is approximately 130 hours.

  • 60 hours online activity - Online accelerated program, 10 hours/week for 6 weeks
  • assessment and self-directed study
Method of Delivery: Online - JCU

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.