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NS5340 - Conflict and Dispute Resolution in Healthcare

Credit points: 3
Year: 2021
Student Contribution Band: Band 1
Administered by: College of Healthcare Sciences

This subject prepares the student to take effective action when confronting the challenges involved in leading in a healthcare environment characterised by increasing change and complexity. Critical to effective leadership is the ability to manage conflict in all its forms. The subject examines contemporary theories of conflict and examines dispute resolution strategies that can be used in healthcare organisations.

Learning Outcomes

  • Describe the range of analytical models relevant to conflict and its resolution;
  • Identify potential sources of and contributors to conflict in healthcare contexts;
  • Effectively respond to issues of conflict in the workplace.

Subject Assessment

  • Written > Test/Quiz 1 - (%) - Individual
  • Problem Task Part B - (40%) - Individual
  • Written > Problem task - (40%) - Individual
  • Written > Self-reflection task - (20%) - Individual.

Special Assessment Requirements

Passing requirements: complete and submit all assessment items; achieve a cumulative score of at least 50% after the application of any penalties such as late penalties.



JCU Online, External, Study Period 84
Census Date 15-Jul-2021
Lecturers: Dr Narelle Biedermann, Dr Tracey Ahern, Dr Helena Harrison, Dr Clare Fenwick, Mrs Anita Dunn, Dr Nasreena Waheed.
Workload expectations:

The student workload for this 3 credit point subject is approximately 130 hours.

  • 60 hours - Accelerated program, 10 hours/week for 6 weeks
  • assessment and self-directed study
Method of Delivery: Online - JCU

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.