JCU Australia logo

Subject Search

NS5340 - Conflict and Dispute Resolution in Healthcare

Credit points: 3
Year: 2021
Student Contribution Band: Band 1
Administered by: College of Healthcare Sciences

This subject prepares students with the knowledge and skills necessary to manage conflict in a healthcare environment. Students will learn the key theories, styles, strategies and tactics of negotiation, mediation and coaching, as well as theoretical approaches to conflict analysis.

Learning Outcomes

  • Appraise conflict and responses to conflict as they occur in healthcare contexts;
  • Develop strategies to respond to conflict in the workplace;
  • Using a formal mapping process, distinguish all aspects of specific conflict events and diagnose the causes;
  • Formulate an intervention plan for a strategic response to resolve conflict in the workplace.

Subject Assessment

  • Written > Test/Quiz 1 - (%) - Individual
  • Problem Task Part B - (40%) - Individual
  • Written > Problem task - (40%) - Individual
  • Written > Self-reflection task - (20%) - Individual.

Special Assessment Requirements

Passing requirements: complete and submit all assessment items; achieve a cumulative score of at least 50% after the application of any penalties such as late penalties.



JCU Online, Study Period 84, External
Census Date 15-Jul-2021
Coordinator: Ms Jessica Best
Lecturers: Assoc. Professor David Lindsay, Dr Narelle Biedermann, Dr Tracey Ahern, Dr Helena Harrison, Ms Jessica Best, Dr Clare Fenwick, Ms Kate Hurley, Mrs Anita Dunn, Dr Nasreena Waheed.
Workload expectations:

The student workload for this 3 credit point subject is approximately 130 hours.

  • 60 hours - Accelerated program, 10 hours/week for 6 weeks
  • assessment and self-directed study
Method of Delivery: Online - JCU

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.