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NS5340 - Conflict and Dispute Resolution in Healthcare

Credit points: 3
Year: 2019
Student Contribution Band: Band 1
Administered by: College of Healthcare Sciences

This subject prepares the student to take effective action when confronting the challenges involved in leading in a healthcare environment characterised by increasing change and complexity. Critical to effective leadership is the ability to manage conflict in all its forms. The subject examines contemporary theories of conflict and examines dispute resolution strategies that can be used in healthcare organisations.

Learning Outcomes

  • Describe the range of analytical models relevant to conflict and its resolution;
  • Identify potential sources of and contributors to conflict in healthcare contexts;
  • Effectively respond to issues of conflict in the workplace.


JCU Online, External, Study Period 84
Census Date 18-Jul-2019
Coordinator: Assoc. Professor David Lindsay
Lecturers: Assoc. Professor David Lindsay, Dr Narelle Biedermann, Dr Tracey Ahern, Dr Susan Edwards.
Workload expectations:

The student workload for this 3 credit point subject is approximately 130 hours.

  • 60 hours - Accelerated program, 10 hours/week for 6 weeks
  • assessment and self-directed study
Method of Delivery: Online - JCU
Assessment: analysis (20%); problem task part a (40%); problem task part b (40%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.