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NS5340 - Conflict and Dispute Resolution in Healthcare
Credit points: |
3 |
Year: |
2022 |
Student Contribution Band: |
Band
1 |
Administered by: |
College of Healthcare Sciences |
This subject prepares students with the knowledge and skills necessary to manage conflict
in a healthcare environment. Students will learn the key theories, styles, strategies
and tactics of negotiation, mediation and coaching, as well as theoretical approaches
to conflict analysis.
Learning Outcomes
- Appraise conflict and responses to conflict as they occur in healthcare contexts;
- Develop strategies to respond to conflict in the workplace;
- Using a formal mapping process, distinguish all aspects of specific conflict events
and diagnose the causes;
- Formulate an intervention plan for a strategic response to resolve conflict in the
workplace.
Subject Assessment
- Written > Test/Quiz 1 - (%) - Individual
- Problem Task Part B - (40%) - Individual
- Written > Problem task - (40%) - Individual
- Written > Self-reflection task - (20%) - Individual.
Special Assessment Requirements
Passing requirements: complete and submit all assessment items; achieve a cumulative
score of at least 50% after the application of any penalties such as late penalties.
Inadmissible Subject Combinations:
|
NS5790 |
Availabilities
|
JCU Online,
Study Period 82,
External
|
Census Date 24-Mar-2022 |
Coordinator: |
Ms Jessica Best |
Lecturers:
|
Dr Tracey Ahern, Dr Clare Fenwick, Ms Tracey Gooding, Ms Kate Hurley, Mrs Anita Dunn, Ms Pieta Shakes, Dr Nasreena Waheed. |
Workload expectations: |
The student workload for this
3
credit point subject is approximately
130 hours.
- 60 hours - Accelerated program, 10 hours/week for 6 weeks
- assessment and self-directed study
|
Method of Delivery: |
Online - JCU |
|
|
JCU Online,
Study Period 86,
External
|
Census Date 10-Nov-2022 |
Lecturers:
|
Dr Tracey Ahern, Dr Clare Fenwick, Ms Tracey Gooding, Ms Kate Hurley, Mrs Anita Dunn, Ms Pieta Shakes, Dr Nasreena Waheed. |
Workload expectations: |
The student workload for this
3
credit point subject is approximately
130 hours.
- 60 hours - Accelerated program, 10 hours/week for 6 weeks
- assessment and self-directed study
|
Method of Delivery: |
Online - JCU |
|
|
Note:
Minor variations might occur due to the continuous Subject quality improvement process,
and in case
of minor variation(s) in assessment details, the Subject Outline represents the latest
official information.