NS5340 - Conflict and Dispute Resolution in Healthcare

This subject prepares students with the knowledge and skills necessary to manage conflict in a healthcare environment. Students will learn the key theories, styles, strategies and tactics of negotiation, mediation and coaching, as well as theoretical approaches to conflict analysis.

Learning Outcomes

• Appraise conflict and responses to conflict as they occur in healthcare contexts;
• Develop strategies to respond to conflict in the workplace;
• Using a formal mapping process, distinguish all aspects of specific conflict events and diagnose the causes;
• Formulate an intervention plan for a strategic response to resolve conflict in the workplace.

Subject Assessment

• Written > Test/Quiz 1 - (%) - Individual
• Problem Task Part B - (40%) - Individual
• Written > Problem task - (40%) - Individual
• Written > Self-reflection task - (20%) - Individual.

Special Assessment Requirements

Passing requirements: complete and submit all assessment items; achieve a cumulative score of at least 50% after the application of any penalties such as late penalties.

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.