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LB5530 - Conflict Resolution Processes

Credit points: 3
Year: 2022
Student Contribution Band: Band 4
Administered by: College of Business, Law & Governance

This subject focuses on the different processes that are available for resolving conflict including negotiation, mediation, conciliation, arbitration, facilitation, conferencing, conflict coaching, family dispute resolution and collaborative law. It is an introductory subject to a range of conflict resolution processes. Students will consider the differences between the various processes and develop the capacity to evaluate which process is most suitable for a particular conflict situation.

Learning Outcomes

  • critically analyse a range of complex conflicts and conflict management systems;
  • provide general advice to assist individuals, groups and organisations to constructively manage conflict;
  • effectively communicate with people in conflict (such as personal, group, organisational or cross-cultural conflict);
  • autonomously reflect on and assess their own capabilities and performance and make use of feedback as appropriate, to support personal and professional development.

Subject Assessment

  • Written > Test/Quiz 1 - (40%) - Individual
  • Written > Case study analysis - (50%) - Individual
  • Written > Problem task - (10%) - Individual.

Special Assessment Requirements

This subject will be taught online through LearnJCU. Students must engage in online learning from the first week of the study period and throughout the entire study period. There will be online collaborate sessions scheduled throughout the semester.


Townsville, Trimester 3, Mixed attendance
Census Date 06-Oct-2022
Face to face teaching 07-Oct-2022 to 09-Oct-2022 (3 day workshop: 7 - 9 October 2022 (attendance is compulsory). Compulsory pre-reading required prior to the workshop. This subject is taught primarily through LearnJCU and students need to participate online throughout the whole study period. Students must engage in online learning from the first week of the study period and throughout the entire study period.)
Coord/Lect: Miss Claire Holland.
Workload expectations:
  • 24 hours workshops - Workshops
  • 106 hours - Online and self-study activities.
Restrictions: An enrolment quota applies to this offering.

Trimester 3, External
Census Date 06-Oct-2022
Coord/Lect: Miss Claire Holland.
Workload expectations:
  • 130 hours - Online and self-study activities.
Method of Delivery: WWW - LearnJCU

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.