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LB5526 - Conflict Management and Engagement

Credit points: 3
Year: 2020
Student Contribution Band: Band 3
Administered by: College of Business, Law & Governance

This subject acknowledges that many conflicts may not be resolved at all, completely, or quickly. Students gain a greater understanding of the role of a conflict professional in supporting clients in long-term management of conflict, beyond any potential resolution. Students learn about characteristics that make conflicts enduring and are introduced to constructive approaches to managing ongoing conflict. The subject delivers a range of strategies and techniques to assist clients in engaging effectively in ongoing conflict, including: handling conflict avoidance; using and responding to power wisely; appropriate conflict communication and developing support systems for conflicting parties.

Learning Outcomes

  • evaluate complex conflict and related theories and standards for professional practice in conflict management and resolution;
  • critically analyse complex conflicts and conflict management systems;
  • provide specialised advice to assist individuals, groups and organisations to constructively manage conflict;
  • effectively communicate with, facilitate and support people in personal, group, organisational and cross-cultural conflict;
  • independently and critically reflect on and assess their own capabilities and performance, and make use of feedback as appropriate, to support personal and professional development and research.

Subject Assessment

  • initial learning brief (10%)
  • case study analysis (40%)
  • case study advice (40%)
  • final learning brief (10%).
We do not recommend enrolling in this subject as your very first subject at JCU, unless you are concurrently enrolled in one of the core subjects of the Grad Cert or Master of Conflict Management and Resolution, or you have been given advanced standing for the core subjects of your degree.
Prerequisites: LB5525


External, Study Period 9
Census Date 08-Oct-2020
Workload expectations:
  • 130 hours - Online and self-study activities.
Method of Delivery: WWW - LearnJCU

Cairns City Campus, Mixed attendance, Study Period 9
Census Date 08-Oct-2020
Face to face teaching 20-Oct-2017 to 22-Oct-2017 (3 day workshop: 20-22 Oct 2017 (attendance is compulsory). Compulsory pre-reading required prior to attending workshop. This subject is taught primarily online through LearnJCU and students need to participate online throughout the whole study period. Students must engage in online learning from the first week of the study period and throughout the entire study period.)
Workload expectations:
  • 21 hours workshops/Seminars
  • 109 hours - online and self-study activities.
Restrictions: An enrolment quota applies to this offering.

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.