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LB5516 - Facilitation

Credit points: 3
Year: 2021
Student Contribution Band: Band 4
Administered by: College of Business, Law & Governance

This subject examines the dynamics of group facilitation and in particular considers how to work with difficult groups and groups in conflict in some way. The subject addresses groups in conflict from the perspective of participants, mediators and facilitators drawing on a range of theoretical models to inform practice. The subject covers process design, process management, and introduces participants to intermediary and advanced skills of group facilitation.

Learning Outcomes

  • evaluate complex conflict and related theories and standards for professional practice in CMR;
  • critically analyse complex conflicts and conflict management systems;
  • provide specialised advice to assist individuals, groups and organisations to constructively manage conflict;
  • effectively communicate with, facilitate and support people in personal, group, organisational and cross-cultural conflict;
  • independently and critically reflect on and assess their own capabilities and performance, and make use of feedback as appropriate, to support personal and professional development.

Subject Assessment

  • Written > Brief - (10%) - Individual
  • Written > Briefing paper - (30%) - Individual
  • Written > Case study analysis - (30%) - Individual
  • Written > Reflection/reflective task 1 - (10%) - Individual
  • Performance/Practice/Product > Practical assessment/practical skills demonstration - (20%) - Individual.

Special Assessment Requirements

This subject will be taught online through LearnJCU. Students must engage in online learning from the first week of the study period and throughout the entire study period. There will be online collaborate sessions scheduled throughout the semester.


Townsville, Study Period 5, Mixed attendance
Census Date 06-May-2021
Face to face teaching (Online collaborate sessions will be scheduled throughout the study period)
Coordinator: Miss Claire Holland
Lecturers: Miss Claire Holland, Dr Judith Rafferty.
Workload expectations:
  • 21 hours workshops - Three days of workshops.
  • 109 hours - Online and self-study activities.
Restrictions: An enrolment quota applies to this offering.

Study Period 5, External
Census Date 06-May-2021
Coordinator: Miss Claire Holland
Lecturers: Miss Claire Holland, Dr Judith Rafferty.
Workload expectations:
  • 130 hours - Online and self-study activities.
Method of Delivery: WWW - LearnJCU

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.