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LB5514 - Cross-Cultural Conflict Resolution

Credit points: 3
Year: 2023
Student Contribution Band: Band 4
Administered by: College of Business, Law & Governance

This subject explores the role that culture plays in conflict and its resolution. In a multicultural country such as Australia and in parts of the country such as north Queensland, where there is more than one strong culture, an understanding of culture is critically important. Historically, people who work to mediate disputes have been expected to remain culturally neutral or removed from their own worldview when negotiating conflict in cross-cultural settings. Increasingly, however, mediators are finding that embracing and seeking to understand culture is a more practical and effective strategy. Examining the role of culture can help conflict resolution practitioners improve the ways in which they relate to disputing parties, and expand the range of tools they can use when practising mediation in cross-cultural contexts.

Learning Outcomes

  • evaluate complex conflict and related theories and standards for professional practice in CMR;
  • critically analyse complex conflicts and conflict management systems;
  • provide specialised advice to assist individuals, groups and organisations to constructively manage conflict;
  • effectively communicate with, facilitate and support people in personal, group, organisational and cross-cultural conflict;
  • independently and critically reflect on and assess their own capabilities and performance, and make use of feedback as appropriate, to support personal and professional development.

Subject Assessment

  • Written > Case study analysis - (50%) - Individual
  • Written > Reflection/reflective task 1 - (20%) - Individual
  • Written > Self-reflection task - (30%) - Individual.

Special Assessment Requirements

This subject will be taught online through LearnJCU. Students must engage in online learning from the first week of the study period and throughout the entire study period. There will be online collaborate sessions scheduled throughout the semester.

LB5525,LB5530, LB5531, LB5533 and LB5501


Townsville, Trimester 3, Mixed attendance
Census Date 05-Oct-2023
Face to face teaching (Dates TBC)
Coordinator: Miss Claire Holland, Dr Judith Rafferty
Workload expectations:
  • 24 hours workshops
  • 106 hours online activity - Recordings, online activities & self-directed learning
Restrictions: An enrolment quota applies to this offering.

Trimester 3, External
Census Date 05-Oct-2023
Coordinator: Dr Judith Rafferty
Workload expectations:
  • 115 hours online activity - Recordings, online activities & self-directed learning
  • 15 hours online Tutorials - Online collaborate sessions
Method of Delivery: WWW - LearnJCU

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.