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BX3043 - Hospitality, Cultures and People

Credit points: 3
Year: 2014
Student Contribution Band: Band 3
Administered by: School of Business (pre 2015)

This subject analyses central organisational challenges for those who manage people in organisations and examines a variety of proposed solutions. The hospitality environment is approached as a platform for examining central areas of organisational behaviour. It thus starts with an overview of the hospitality industry, and then considers the role of the labour market and its implications for employment practices. Subsequent topics analyse organisational types and the role of managers and managing in organisations. These concerns provide a basis for understanding theories of motivation, group behaviour and teams, organisational culture and the local cultural context, leadership in organisations, power and politics in organisations, consent and control in organisations, organisational culture, and decision-making in organisations within a sustainable tropical context.

Learning Outcomes

  • evaluate the emerging challenges in the management of people within hospitality and other service industries;
  • demonstrate interpersonal awareness including a clearer understanding of emotional labour, empowerment, and occupation;
  • assess positive leadership and the effective management of diverse work relationships within the context of hospitality and other service industries;
  • discuss issues on the governance of the hospitality workplace and the employer/employee relationship within a tropical workplace and sustainability framework.
BX2195 TO3047 TO5047


JCU Singapore, Internal, Study Period 52
Census Date 17-Jul-2014
Lecturer: Dr Jenny Panchal.
Workload expectations:
  • 24 hours lectures
  • 12 hours tutorials
Assessment: end of semester exam (50%); assignments (25%); test/quiz (25%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.