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BX2042 - Hospitality Services: Management and Leadership

[Offered in 2012 only]

Credit points: 3
Year: 2012
Student Contribution Band: Band 3
Administered by: School of Business

The subject will provide students with an advanced introduction to the hospitality services industry and a contemporary overview of essential management topics. Building on fundamental theories of management and leadership, unique contexts and culture of the hospitality industry will be explored. This approach requires a new focus and understanding of traditional management and leadership perspectives. This is the only way to deal effectively with perennial industry-specific issues including seasonality, labour turnover and productivity.

There are additional charges for this subject; please contact the School for details.

Learning Outcomes

  • demonstrate an understanding of the role of leadership and management in the hospitality services context;
  • demonstrate an understanding of basic management structures and types of hospitality services;
  • apply concepts from marketing, consumer behaviour, financial control and human resource management to hospitality services;
  • demonstrate an understanding of organisational aspects and operational divisions within hospitality services;
  • acquire teamwork and communication skills associated with the preparation and presentation of hospitality services information.

Graduate Qualities

  • The ability to adapt knowledge to new situations;
  • The ability to define and to solve problems in at least one discipline area;
  • The ability to think critically, to analyse and evaluate claims, evidence and arguments, and to reason and deploy evidence clearly and logically;
  • The ability to deploy critically evaluated information to practical ends;
  • The ability to find and access information using appropriate media and technologies;
  • The ability to evaluate that information;
  • An understanding of the economic, legal, ethical, social and cultural issues involved in the use of information;
  • The ability to select and organise information and to communicate it accurately, cogently, coherently, creatively and ethically;
  • The acquisition of coherent and disciplined sets of skills, knowledge, values and professional ethics from at least one discipline area;
  • The ability to reflect on and evaluate learning, and to learn independently in a self directed manner;
  • The ability to manage future career and personal development;
  • The ability to read complex and demanding texts accurately, critically and insightfully;
  • The ability to speak and write clearly, coherently and creatively;
  • The ability to generate, calculate, interpret and communicate numerical information in ways appropriate to a given discipline or discourse;
  • The ability to communicate effectively with a range of audiences;
  • The ability to lead, manage and contribute effectively to teams;
  • The ability to work with people of different gender, age, ethnicity, culture, religion and political persuasion;
  • The ability to work individually and independently;
  • The ability to select and use appropriate tools and technologies;
  • The ability to use online technologies effectively and ethically.
Inadmissible
Subject
Combinations:
TO2045 TO3023 TO3045 TO5023 TO5045

Availabilities

JCU Brisbane, Study Period 22, Internal
Census Date 09-Aug-2012
Coordinator: <Person not found>
Workload expectations:
  • 26 hours lectures
  • 12 hours tutorials
Assessment: end of semester exam (30% - 50%); quizzes or tests (10% - 20%); presentations (20% - 30%); assignments (20% - 40%).

JCU Singapore, Study Period 51, Internal
Census Date 22-Mar-2012
Coordinator: <Person not found>
Workload expectations:
  • 26 hours lectures
  • 12 hours tutorials
Assessment: end of semester exam (30% - 50%); quizzes or tests (10% - 20%); presentations (20% - 30%); assignments (20% - 40%).

JCU Singapore, Study Period 53, Internal
Census Date 15-Nov-2012
Coordinator: <Person not found>
Workload expectations:
  • 26 hours lectures
  • 12 hours tutorials
Assessment: end of semester exam (30% - 50%); quizzes or tests (10% - 20%); presentations (20% - 30%); assignments (20% - 40%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.